It’s a quick and easy process, we have set up over a 1,500 extensions during the last 10 years.
We set up a new service for you on one of our virtual servers, this takes a few hours dependant on the number of extensions required. We then arrange the porting of your existing number/numbers (moving from your existing provider) normally 2 weeks. If you are having problems we can set up a temporary number and divert numbers.
Normally 24 – 48 hours, although most fixes are usually fixed remotely same day, usually 2-3 hours.
We monitor our platform over the weekend, should there be a problem we will fix. If its an external problem we would be sorting from 8am Monday morning.
We have our own Virtual servers in a resilient London Data Centre, we own our software and are supported by BICOM, our software platform provider. This enables us to negotiate our call tariffs annually with other SIP trunk providers. Other VoIP companies are usually resellers who are unable to quick fix problems or change tariffs and are tied to their provider.
We use industry standard VoIP handsets which are supported by most hosted providers.
Our handsets usually have a dual ethernet port on board to allow connection to local pc’s laptops, this also saves on new cabling. Dependant on your existing equipment and broadband service.
It's always best to have a fibre connection to your premises, this gives a better upload/download service. Should you have a high band width usage on your network and have over 6 phones it maybe prudent to use a second line.
When you VoIP service is up and running and your numbers imported, your current provider would be automatically ceased.
Using digital transmission the sound quality will be HDMI far superior to any existing voice service.
Should you lose power the VoIP phones will not work but we can re-route your calls to mobiles or another number very quickly. Should you have more budget available we could supply a small UPS to give 30 minutes plus back up.
The bandwidth required to support VoIP packets will be 100kb UP and 100kb DOWN per phone call, very little bandwidth but needs to be stable.